Cut your EPSDT timeliness rate in half.
Mabel helps Medicaid health plans and MCOs run multi-channel member outreach—text, email, and mail—with member-level tracking that simplifies state reporting.
Member outreach built for Medicaid
Whether you're running EPSDT outreach, state-mandated reporting, or member noticing, Mabel helps Medicaid plans and MCOs reach members efficiently and track engagement end-to-end.
Multi-Channel Drip Campaigns
Mabel runs coordinated drip campaigns across text, email, and mail to reach Medicaid members and meet compliance requirements, while increasing engagement.
Member-Level Tracking
Every outreach touchpoint is tracked at the member level, giving your team complete visibility into who's been reached, who's responded, and who still needs follow-up.
Simplified State Reporting
Member-level engagement data feeds directly into the monthly data files plans submit to the state, turning a manual reporting burden into a straightforward export.
EPSDT Outreach at Scale
Mabel can run a health plan's full EPSDT outreach campaign in as little as 15 days, compared to a typical 30-day cycle, while lowering total outreach costs.
One streamlined workflow, start to finish
File Ingestion
Simply share your monthly file with Mabel, and we'll automatically segment member outreach based on channel.
Campaign Execution
Mabel configures the drip campaign to send text first, followed by email, and followed by letters to those who were not successfully contacted via the previous channel. Mabel supports sending communications in multiple languages.
Tracking & Auditing
Through the Mabel Dashboard, Mabel makes it easy to reach 100% outreach requirements and report back to the state.
Outreach, noticing, and reporting—coordinated in one place
Member Outreach
Grow engagement and close care gaps through ongoing, automated outreach campaigns:
- EPSDT Outreach
- Yearly Checkup Reminders
- Care Gap Closure
- Welcome & Onboarding Letters
- Renewal & Redetermination Reminders
Member Noticing
Deliver required notices compliantly across Medicaid, CHP+, and marketplace plans:
- Beneficiary Notification Letters
- State-Mandated Notices
- Eligibility & Enrollment Notices
- Plan Change Communications
Reporting & Tracking
Turn member engagement data into the reports your state requires:
- Member-Level Engagement Tracking
- Monthly State Data Files
- Channel Performance Dashboards
- Timeliness Rate Reporting
Mabel has helped CCHA tackle member outreach and engagement through drip campaigns of text, email, and mail, with member-level tracking that's made our state monthly data file reporting much easier. We've since expanded Mabel to run all of our EPSDT outreach—it's saving us a significant amount of money and cut our timeliness rate in half, executing our full outreach campaign in 15 days instead of 30.
Streamline your operations
Looking for Medicaid, CHP+, or marketplace health plan member outreach and noticing solutions? Contact us to request a demo.
30 minutes · No commitment