Mabel support is here to help.
Upload links, how-to guides, training videos, and answers to frequently asked questions.
Send files securely
To protect PHI, please use the secure links below once you've signed a BAA either with your ACO or with Mabel directly. No sign-in is required to upload.
Patient Lists
Upload your patient rosters to this secure link with the appropriate fields. For a list of fields requested, see our Patient Lists guide.
- All fields are included, specifically a unique patient ID
- File type is .csv or .xls
- Link: getmabel.com/upload
Completed SVA Forms
Please upload high-resolution PDF scans of your completed voluntary alignment forms. You can upload more than 1 form at a time.
- Signature and date are present
- Codes at bottom of page are legible
- Link: getmabel.com/uploadSVA
Completed SDoH Surveys
Please upload high-resolution PDF scans of your completed SDoH surveys. You can upload more than 1 form at a time.
- Patient name & MBI are present
- Codes at bottom of page are legible
- Link: getmabel.com/uploadHEDR
SDoH EHR Exports
If providers are collecting SDoH data in their EHR, please export the data and upload to Mabel on a quarterly basis. Requested files are included in the link below.
- All fields are included, specifically MBI
- File type is .csv or .xls
- Link: getmabel.com/HEDRexport
REACH 4i Files
At the start of the year and every quarter prior to submission, Mabel will request the below files. Please do not edit or modify the original 4i files before uploading.
- Beneficiary Alignment Report (BAR)
- Provider Alignment Report (PALMR)
- SVA Response File
- Provider Participants List
- Link: getmabel.com/upload4i
MSSP ACO-MS Files
At the start of the year and every quarter, Mabel will request the below files. Please do not unzip or modify the original ACO-MS files before uploading.
- CCLF files
- ALR/QALR reports
- Provider Participants List
- Link: getmabel.com/MSSP
Provider instructions & guides
Learn how voluntary alignment works and how Mabel supports your team in growing aligned patients.
Learn how voluntary alignment works and how Mabel will support you in increasing the number of patients aligned to your practice.
Best practices for collecting and uploading signed in-clinic forms to Mabel.
Get an overview of how Mabel uses the Summary Roster to set up your providers' accounts in the Mabel platform.
Guides for common tasks
Undeliverable Beneficiary Notification Letters
View Guide →Resolving SVAs Awaiting Information
View Guide →Best Practices for Patient Lists
View Guide →For additional questions, please contact support@getmabel.com
Frequently asked questions
Do I need to sign a Business Associate Agreement (BAA)?
Signing a BAA protects your patients' information under HIPAA. If you are participating in ACO REACH and have signed a BAA with your ACO, then Mabel is covered and no additional BAA is required. If you are running Medicare Advantage campaigns with Mabel, then a BAA is required between your practice and Mabel.
How do I remove patients from future mailings/emails?
Please upload an Excel file to getmabel.com/upload. Please be sure to specify first name, last name, and practice, as well as the DOB if possible.
How do I change the name, logo, or return address of my practice?
Please email support@getmabel.com.
If a practice receives returned/undeliverable mail, what should it do?
In most cases, the returned mail can be shredded. Mabel receives data from USPS on mail returned to sender, and those patients will no longer receive communications until the address has been updated. If there is interest in having Mabel update a patient address, please upload an Excel file to getmabel.com/upload.
Can a social determinants of health (SDoH) survey be completed by a guardian or caretaker?
The SDoH survey can be completed by a provider, patient, guardian, caretaker, or other representative. No documentation is required as to who helped fill out the form.
Who do I contact for additional questions?
Providers participating in ACO REACH should contact their ACO representative. To get in touch with Mabel Support, please contact support@getmabel.com.
Still have questions?
Our team is here to help with anything not covered above.
support@getmabel.com · Mon–Fri, 8am–6pm PT