SVAs Awaiting Information

Introduction

Some SVAs that Mabel receives cannot be processed without additional information and are marked as “Awaiting Information.” This is primarily due to one of the following reasons:

• Beneficiary MBI is missing or invalid (includes previously submitted MBIs that received a V0 error in the previous quarter)

• Provider NPI for a specific patient is not on file

Mabel marks these SVAs as Awaiting Information and this list can be downloaded from the Mabel Dashboard. in order to process these, ACOs will need to download the list of SVAs Awaiting Information, contact the participating providers or patients for an updated MBI or provider NPI, and share that information back with Mabel. Also, please note that Mabel marks SVAs that have been in the "Awaiting Info" state for more than six months as Invalid, so it’s important to address these at least on a quarterly basis.

To streamline the process, please follow these steps:

Step 1: Download the list of SVAs Awaiting Information

Log into app.getmabel.com; under Dashboards, select “VA Forms”. Add a filter at the top for “Processing Status” = Awaiting Information then scroll down to “Voluntary Alignment Form Details”, click the “…” in the top right, and select “Download Full Results .xlsx”