CMS requires ACOs to send Beneficiary Notification Letters (BNLs) to newly aligned members on a regular basis, informing them of their alignment and their rights under the program. Mabel has introduced Streamlined Beneficiary Notification Letters™ to better leverage our technology platform capabilities and support our ACO clients.
Streamlined BNLs deliver several concrete benefits over a manual, in-house BNL process:
- Automate sending — letters go out on schedule without manual tracking
- Eliminate manual scanning and storage of returned mail, using the USPS Mail API to track delivery automatically
- CASS-Certified address verification, avoiding wasted printing and postage on undeliverable mail
- Reduce the burden of manually contacting PCPs for updated patient address information
- Simplified outreach workflows for the remaining addresses that still need manual follow-up
Together, these capabilities meaningfully cut the administrative overhead of CMS-required BNL compliance — while improving deliverability and reducing wasted spend.